Bytedex Privacy Policy
This Privacy Policy constitutes a part of ByteDex Terms of Use (the “TOU”). The terms used in this Privacy
Policy shall have the same meanings as in the TOU except as otherwise provided herein. This Privacy Policy
explains how ByteDex and ByteDex Operators collect, use, process, disclose, share, transfer, and protect
personal information obtained through ByteDex and its partners. The terms “we,” “us,” and “our” refer to
ByteDex and ByteDex Operators. When we ask for certain personal information from users, it is because we are
required by applicable laws or government orders to collect such information or it is relevant for our
specified purposes. Please carefully read the full content of this Privacy Policy. When visiting ByteDex,
regardless of whether or not you register for or log in the ByteDex Services, you acknowledge, understand,
and consent to all articles described in this Privacy Policy.We will not use your personal information for
any purpose not covered in this Privacy Policy or the TOU (including any other business rules of ByteDex)
without prior notification to you and your consent. The latest Privacy Policy has incorporated elements from
the General Data Protection Regulation (GDPR) as we act in accordance with its personal information
processing rules within the European Economic Area (EEA). We utilize standard contract clauses, rely on the
European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for
these data transfers to third countries if required by applicable laws.
INFORMATION WE COLLECT
The followings are the types of information we collect when you register for and use ByteDex Services: 1.1
Information You Provide to Us When Registering When you create a ByteDex Account, you provide us with your
email address, name, date of birth, nationality, country code, gender, signature, utility bills, home
address, password, and other information to help us identify you (“Identification Information”). You can
also choose to add a phone number for SMS or Google Authenticator account for Two-Factor Authentication to
improve account security. If you agree to use biometric authentication methods to log in or use ByteDex
services, such as fingerprint recognition and facial recognition, you need to provide us with the
corresponding information, such as the fingerprint information and facial information, and your consent to
the processing of your biometric data. 1.2 Information We Collect to Comply with Regulatory Policies To
comply with global industry regulatory standards, local industry regulatory standards, and government orders
in different aspects such as Anti-Money Laundering (AML), Know-Your-Client (KYC), and Counter-Terrorist
Financing (CTF), ByteDex is required to collect personal information in addition to Identification
Information, such as identity documents (including passport, driver's license, national identity card, state
ID card, tax ID number, passport number, driver's license details, national identity card details, visa
information, etc.), proof of address, source of fund declaration, purposes of fund documents, and source of
wealth (“Regulation Information”). We will explain to you the content and requirements of such personal
information each time we collect information and we reserve the right to change the content and requirements
of the collected information as the global industry regulatory standards, local regulatory standards or
government orders change. This provision applies to both personal and institutional ByteDex Accounts. 1.3
Information We Collect as You Use ByteDex Services a Service Usage Information Through your access to and
use of ByteDex Services, we may monitor and collect tracking information related to usage including but not
limited to your phone number, access date and time, device type and device identification, operating system
and hardware setting, browser type, and information derived from SIM card, network operator, IP address,
GPS, base station and WLAN (“Service Usage Information”). This information may be directly obtained by
ByteDex or through third-party service providers. The collection of Service Usage Information helps our
systems to ensure that our interface is accessible for users across all platforms and can aid during
criminal investigations. b Transaction Information For all personal and institutional user accounts, we may
collect transaction information as you use ByteDex Services, including but not limited to deposit snapshots,
account balances, trade history (such as transaction initiation, payment method, price, quantity, time,
withdrawal and authorization information), order activity, and distribution history (“Transaction
Information”). We collect such transaction information to monitor suspicious trading activity for user fraud
protection, legal case resolution, and any other purposes disclosed in this Privacy Policy. c Communication
Information You agree that, for the purposes disclosed in this Privacy Policy, we are entitled to collect
and use the information contained in or related to the communication that you send to us or generated
through your use of ByteDex Services (“Communication Information”), which includes: all messages, requests
or other information you send in the course of your contact with ByteDex; all communications and file
attachments in connection with your transactions with other users or other data generated primarily through
your communications with them. d Financial Information: You agree that, for the purposes disclosed in this
Privacy Policy, we are entitled to collect and use the information contained in or related to your financial
information when you use ByteDex Services, including without limitation, bank account information, payment
card primary account number (PAN), transaction history, trading data, and/or tax identification. We collect
such financial information to monitor suspicious financial activity for user fraud protection, legal case
resolution, and any other purposes disclosed in this Privacy Policy.
HOW WE COLLECT INFORMATION
2.1 Information ByteDex Automatically Collects Most of the personal information that we collect is directly
provided by you. In the following situations, we will collect and process the information about you:
where you register for, log in or visit ByteDex, or use any service of ByteDex;
where you voluntarily complete any user survey or provide feedback to us via email or any other channel;
where you use cookies of the browser or software in visiting or using our website or APPs;
other situations where we may automatically collect your information as mentioned in this Privacy Policy or
our TOU (including the ByteDex Platform Rules, the same below).
2.2 Information Collected from the Third-party Sources We may collect information about you from third-party
sources, including but not limited to, the following channels:
public databases, credit bureaus and ID verification partners;
blockchain data;
marketing partners and resellers;
advertising partners and analytics providers.
2.3 Anonymized and Aggregated Data Anonymization is a data processing technique that removes or modifies
personal information so that it cannot be associated with a specific individual. Except for this section,
none of the other provisions of this Privacy Policy applies to anonymized or aggregated personal data (i.e.
information about our Users that we combine together so that it no longer identifies or references an
individual User). We may use anonymized or aggregate customer data for any business purpose, including to
better understand Users’ needs and behaviors, improve our products and services, conduct business
intelligence and marketing, and detect security threats. We may perform our own analytics on anonymized data
or enable analytics provided by third parties.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect about you for the following purposes or in the following ways: 3.1 To
Provide and Maintain ByteDex Services We use the information collected to deliver, maintain and provide
better ByteDex Services (including but not limited to processing transactions) and verify Users’ identities.
We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your
identity and activities and provide ByteDex Services. Given our legal obligations and system requirements,
we cannot provide you with all or some of ByteDex Services without data like Identification Information,
Supervision Information, Service Usage Information, Communication Information, and Transaction Information.
3.2 To Protect Our Users We use the information collected to protect our platforms, Users’ accounts, and
archives. We use IP addresses and cookies to protect against automated abuse such as spam, phishing, and
Distributed Denial of Service (DDoS) attacks. We analyze trading activities with the goal of detecting
suspicious behaviors as early as possible to prevent potential fraud and loss of funds to bad actors. 3.3 To
Comply with Legal and Regulatory Requirements With respect to the privacy and security of personal
information, we will use the information in compliance with our legal obligations, government requests, and
reasonable user-generated inquiries. In cases where it is strictly necessary, such as to protect the vital
interests of the Users or other natural persons, to fulfill the purpose of public interest, to pursue our
reasonable interests (but not to damage the interests of the Users), we may process your personal
information without your consent. Except for the situations stated in this Privacy Policy or the TOU, we
will not disclose or provide any of your personal information to third parties without a review from our
legal team and/or prior consent from the User. 3.4 For Measurement, Research and Development Purposes We
actively measure and analyze data to understand the way you use and interact with ByteDex Services. This
review activity is conducted by our operation teams to continually improve our Platforms’ performance and to
resolve issues with the user experience. In addition, we use such information to customize, measure, and
improve ByteDex Services and the content and layout of our websites and apps, and to develop new services.
We continuously monitor activity information within our systems and our communications with users to look
for and quickly fix problems. 3.5 To Communicate with You We use personal information collected, like your
phone number or email address to interact with you directly when providing customer support on a ticket or
to keep you informed on logins, transactions, account security and other aspects. Without collecting and
processing your personal information for confirming each communication, we will not be able to respond to
your submitted requests, questions, and inquiries. All direct communications are properly kept at ByteDex or
the service provider designated by ByteDex, to be reviewed for accuracy, to be kept as evidence, or to be
used to perform other statutory or contractual obligations. 3.6 To Enforce Our TOU and Other Agreements The
collected information is also used to continually and actively enforce our TOU and other agreements with our
Users, including but not limited to reviewing, investigating, and preventing any potentially prohibited or
illegal activities that may violate the foregoing provisions, or disclose the relevant information to a
third party in accordance therewith. ByteDex reserves the right to suspend or terminate provision of any
ByteDex Services to any User found to be engaged in activities that violate our TOU and other agreements
with our Users. 3.7 To Facilitate Corporate Acquisitions, Mergers, or Transactions We may process any
information regarding your ByteDex Account and use of ByteDex Services as is necessary in the context of
corporate acquisitions, mergers, or other corporate transactions. 3.8 For Marketing and Advertising We may
share your personal information with our marketing partners for the purposes of targeting, modeling, and/or
analytics as well as marketing and advertising. 3.9 For Rebates We may share the information collected,
including but not limited to your Identification Information and Transaction Information, with your referrer
for the purposes of rebates and other benefits. 3.10 For Any Other Purpose We may disclose your personal
information for any other purpose you consent to.
MARKETING
If we think you may like specific ByteDex Services or products and services of our partners, we hope to keep
you informed about such products or services. If you agree to receive the above marketing information, you
can choose to receive it at any time in the future. You have the right to ask us at any time to stop
contacting you for marketing purposes or to send relevant information to you. If you do not want to be
contacted for marketing purposes in the future, please click on the unsubscribe link in the bottom of the
marketing email and submit your request to unsubscribe.
HOW WE STORE AND PROTECT USER DATA
ByteDex has kept your personal information safe using fault-tolerant secured storage with industry standard
encryption and implemented a number of security measures to ensure that your information is not lost,
abused, or altered, including, but not limited to: 5.1 Physical Measures Materials containing your personal
information will be stored in a locked place. 5.2 Electronic Measures Computer data containing your personal
information will be stored in the computer systems and storage media that are subject to strict log-in
restrictions. 5.3 Management Measures Only authorized employees are permitted to come into contact with your
personal information and such employees must comply with our internal confidentiality rules for personal
data. We have also imposed strict physical access controls to buildings and files. 5.4 Technical Measures
Encryption technology such as PCI Scanning and Secured Sockets Layered Encryption may be used to transmit
and store your personal information. We use various currently available general security technologies and
supporting management systems to minimize the risks that your information may be disclosed, damaged,
misused, accessed without authorization, disclosed without authorization, or altered. 5.5 Other Measures Our
web server is protected by the “firewall”. Please note that it is impossible to guarantee 100% security of
information. As such, we request that you understand the responsibility to independently take safety
precautions to protect your own personal information.You agree that we shall not be liable for any
information leakage and other losses not caused by our intention or gross negligence, including but not
limited to hacker attack, power interruption, or unavoidable technical failure, to the maximum extent
permitted by law. If you suspect that your personal information has been compromised, especially account
and/or password information, please lock your ByteDex Account and immediately contact ByteDex Customer
Support team at https://www.ByteDex.io/en/privacy/en/support/requests/new. Unless otherwise stipulated by
law or the TOU, you agree that we have the right but not the obligation to retain all the collected personal
information for the duration of your ByteDex Account for 5 more years after the account is closed.
TRANSFERS OF PERSONAL INFORMATION
You understand that we have the right to have all or some of the collected personal information transferred
to or stored in other countries or regions than your country of nationality, your country of residence, or
the country where the server is, without your specific consent, under the following circumstances: 6.1 if it
is necessary to protect, process, analyze, reasonably use the personal information; 6.2 if it is necessary
to enforce the TOU and other agreements with our Users; 6.3 if it is necessary for the public interest; 6.4
if it is necessary to establish, exercise or defend the rights of us, our partners, or other Users; 6.5
other circumstances required by law or government orders.
COOKIES
7.1 What Are Cookies? Cookies are small amounts of data that are sent to your browser and stored on your
computer’s hard drive to collect standard internet log information and visitor behavior information. When
you visit ByteDex, we can automatically collect information from you through cookies or similar
technologies. For more information, please visit:www.allaboutcookies.org 7.2 How Do We Use Cookies? We use
cookies in a range of ways to make your experience on our Platforms more enjoyable, including but not
limited to:
to keep you signed in;
to record your habits and preferences when browsing ByteDex;
to record our performance and verify the effectiveness of online advertising through Google Stats with
cookies.
7.3 What Types of Cookies Do We Use? We use different types of cookies, including but not limited to:
Functional Cookies
We use such cookies to help us identify you and remember your previous preferences and settings, which may
include your device, your operating system, your preferred language, your location, and other session data.
We use a mix of first-party and third-party cookies.
Marketing Cookies
We use these cookies to collect information about your visit to ByteDex, the content you view, the links you
follow, and other information about your browsers, devices, your IP addresses and referral URLs. We
sometimes share certain parts of the collected information with third parties for marketing purposes. We may
also share online data collected through cookies with our marketing partners. This means that when you visit
another website, you may also be shown advertisements based on your browsing patterns on ByteDex. 7.4 How to
Manage Cookies? Most browsers are preset to accept cookies. You can adjust your browser setting to prevent
cookies or to notify you as soon as cookies are loaded. However, stopping all cookies might mean that you
cannot access or use some features of the ByteDex.
DATA PROTECTION RIGHTS THAT YOU ENJOY
We hope to ensure that you are fully aware of the data protection rights that you enjoy. Unless otherwise
required by law or government orders, each User has the following rights: 8.1 Right of Access You have the
right to access or obtain copies of your personal information. We may charge a reasonable fee for providing
the access service. 8.2 Right to Rectification You have the right to correct your personal information that
you deem inaccurate. You also have the right to ask us to complete the personal information that you deem
incomplete within a reasonable limit. 8.3 Right to Erasure (Right to be Forgotten) You have the right to
request the erasure of your personal data under certain circumstances. 8.4 Right to Restriction of
Processing Under certain circumstances as required by law or as specifically reminded by us, you have the
right to request us to restrict the processing of your personal information; however, you understand that
such restriction of the processing may prevent us from providing you with some of ByteDex Services. 8.5
Right to Object Under certain circumstances as required by Law or as specifically reminded by us, you have
the right to object to the processing of your personal information; however, you understand that such
objection of the processing may prevent us from providing you with some of ByteDex Services. 8.6 Right to
Data Portability Under certain circumstances as required by Law or as specifically reminded by us, you have
the right to request us to transmit the personal information that we collect to another body, or directly to
you. We may charge a reasonable fee for providing the transmission service.
PRIVACY POLICIES OF OTHER WEBSITES
9.1 Privacy Policies of Non-ByteDex Websites If you visit other third-party platforms or partner’s websites,
apps via the links on ByteDex, you should agree with and abide by their separate and independent privacy
policies. We are not responsible for the content or the activities therein. 9.2 Privacy Policies of ByteDex
This Privacy Policy applies to all platforms, websites, and departments of ByteDex.io and ByteDex ecosystem.
If you visit any link to any sub-platforms of ByteDex, you should agree with and abide by the separate and
independent privacy policies of such sub-platforms. If the privacy policy of any sub-platform conflicts with
this Privacy Policy, the privacy policy of such sub-platform shall prevail.
CHANGES TO THIS PRIVACY POLICY
From time to time, ByteDex may revise this Privacy Policy to reflect changes in Law or our personal-data
collection, processing, and use practices. Changes to this Privacy Policy will be announced by posting on
the https://www.ByteDex.io/en/privacy/en/privacy. You shall regularly review the Privacy Policy and pay
attention to its revisions. If you do not agree with the revised content, you shall stop accessing ByteDex
immediately. When an updated version of the Privacy Policy is released, your continued access to ByteDex
means that you agree to the updated content and agree to abide by the updated Privacy Policy.
CONTACT US
We are committed to respecting the freedoms and rights of all our ByteDex Users. Should have any questions
or concerns regarding this Privacy Policy, or if you would like to file a data protection request, please
refer to our Frequently Asked Questions at
https://www.ByteDex.io/en/privacy/en/support/faq and contact us on our Support Page at
https://www.ByteDex.io/en/privacy/en/support.
